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Thank you for using the AERK online support system
We apologize for any issues you may be experiencing and appreciate your patience in getting them resolved. Please select from the list below the type of issue you are having and how you'd like it to be resolved. Please understand that requesting a support call will take more time than submitting an issue report through the online system.
Thank you again and we look forward to helping resolve your issue.
The Kri-Tech Support Team
Kritech Customer Support
Welcome to the Kritech online support center. We apologize for any inconvenience you may be experiencing and hope we can revolve it quickly. Please make a selection from below.
Logins and Accounts
Request a new user license
If you need a software license, raise a request here.
Required fields are marked with an asterisk*
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