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AERK Online Support Center
Thank you for using the AERK online support system

We apologize for any issues you may be experiencing and appreciate your patience in getting them resolved. Please select from the list below the type of issue you are having and how you'd like it to be resolved. Please understand that requesting a support call will take more time than submitting an issue report through the online system.

Thank you again and we look forward to helping resolve your issue.

The Kri-Tech Support Team

  1. AERK Online Support Center
  2. Kritech Customer Support

Kritech Customer Support

Welcome to the Kritech online support center. We apologize for any inconvenience you may be experiencing and hope we can revolve it quickly. Please make a selection from below.

  • Common Requests

    Get IT help, Report an Software problem, Request a phone call, Trouble with licencing
  • Logins and Accounts

    Trouble with licencing , Request a new user license
  • Kritech Software Help

    Report a reKEY or eAudit bug, Get IT help, Report an Software problem, Report a My CRASH Network problem
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